Committed To Quality

It’s not hard to spot remodeling professionals. They are smart people who keep up-to-date on emerging trends in their industry. More often than not, they are also savvy marketers. But above all, these pros are distinguished by the way they treat their customers and their peers.

So it was surprising to Gary Collins, owner of Concord-based Windows and Beyond, that there was no remodeling code of ethics when he entered the industry twenty-one years ago. He discovered that the National Association of the Remodeling Industry (NARI) did have one and he’s been a very active supporter of this association ever since.

Collins was so convinced of the importance of having these rules–to–work–by that he founded a San Jose NARI chapter in 1989, and in 2007, another NARI chapter in Concord.

The persistent recession has hit the housing industry hard, says Collins, with professionals from the worst-affected sectors seeking remodeling work. NARI’s code ethics offers very relevant guidelines for these trying times. “We all play out of the same sand-box and it is critical that we treat each other fairly. How we treat customers and how we treat each other are one and the same.”

If you are looking for remodeling professionals who take pride in their profession and offering you a project of the utmost quality, consider using NARI’S network of experienced craftsmen. Their commitment to NARI’s code of ethics will make all the difference for your remodeling needs.

NARI’s Code of Ethics

Each member of the National Association of the Remodeling Industry is pledged to observe high standards of honesty, integrity and responsibility in the conduct of business by:
Promoting in good faith only those products and services which are known to be functionally and economically sound, and which are known to be consistent with objective standards of health and safety.
Making all advertising and sales promotion factually accurate, avoiding those practices which tend to mislead or deceive the customer.
Writing all contracts and warranties such that they comply with federal, state, and local laws.
Promptly acknowledging and taking appropriate action on all customer complaints.
Refraining from any act intended to restrain trade or suppress competition.
Attaining and retaining insurance as required by federal, state, and local authorities.
Attaining and retaining licensing and/or registration as required by federal, state, and local authorities.